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Casualty Claims Manager, Atlanta, GA

HO-Northpark


1000 Abernathy Rd, NE
Atlanta, Georgia, 30328
United States

Company Overview  

WestRock Company (NYSE: WRK) aspires to be the premier partner and unrivaled provider of paper and packaging solutions in consumer and corrugated markets. WestRock’s 50,000 team members support customers around the world from more than 300 global operating and business locations. Learn more about us at www.westrock.com.

Job Overview

Work as a member of the corporate Risk Management team with responsibility for designing, implementing and managing the company’s casualty insurance claims processes, including workers’ compensation, employer’s liability, automobile, general liability, products liability and employment practices liability.  Provide guidance on claim developments and associated financial impact to internal stakeholders.

Principal Duties and Responsibilities

  • Manage company's workers' compensation/employer’s liability claims program and associated processes including but not limited to (1) timely establishment of claims with 3rd party claims administrators, (2) oversight of claims management process/activities with 3rd party claims administrator, outside legal counsel, nurse case management, surveillance and impacted internal field operation/HR, and (3) review and approval of appropriate reserves based on current fact pattern
  • Coordinate with company’s Legal Department on domestic/foreign casualty insurance and  employment practices liability claims programs and associated processes including but not limited to (1) timely establishment of claims with 3rd party claims administrators and (2) assist Legal with claims management process/activities with 3rd party claims administrator, outside legal counsel, and impacted internal field operation
  • Effectively and timely communicate claim developments and associated financial impact to internal stakeholders including field operations, division/corporate accounting and finance, HR, Legal and Risk Management Department management
  • Coordinate minor 3rd party bodily injury and property damage claims
  • Manages relationships with 3rd party claims administrators or insurance carriers providing claims management services
  • Conduct routine on-site and telephonic claim audits with 3rd party claims administrators to ensure claims are effectively managed and appropriately reserved
  • Coordinate with department colleagues on self-insurance matters, including excess reimbursement processes with self-insurance carriers
  • Coordinate claim/loss data managed by 3rd party loss data aggregator (RMIS provider)
  • Review and confirm casualty insurance loss billings processed by the Risk Management Department
  • Review and confirm daily casualty insurance loss payments made to 3rd party claims administrators
  • Assist with the preparation and review of claim/loss data for semi-annual actuarial evaluations
  • Participate in casualty insurance renewal and post-policy year audit processes as requested, including the assembly of claims/loss data as requested by Risk Management Department management, insurance broker or carrier
  • Generate various ad-hoc claim/loss data reports at the request of internal stakeholders including, but not limited to field operations, division/corporate accounting and finance, HR, Legal, Safety, senior management and Risk Management Department management
  • Coordinate internal and external auditor requests related to claims/loss data
  • Coordinate with company’s Safety Department on injury prevention activities and initiatives
  • Other duties, responsibilities and tasks as assigned

Skills/Qualifications

  • Minimum four (4) year bachelor’s degree from an accredited institution preferably in the disciplines of Risk Management and Insurance, Management, Finance or Accounting
  • Risk management and insurance professional designations such Chartered Property & Casualty Underwriter (CPCU), Associate in Risk Management (ARM) or Associate in Claims (AIC) a plus
  • 10 years of claims management experience with in-house corporate risk management department, casualty insurance company or 3rd party claims administrator preferably with experience working with publicly traded companies in the manufacturing sector a plus
  • Ability to execute in a fast-paced, team-oriented environment
  • Strong written and verbal communication skills
  • Ability to interact and support all levels of the organization
  • Strong administrative, organization and time management skills
  • Detailed oriented
  • Ability to successfully manage multiple tasks and assignments while meeting competing deadlines
  • Proficient knowledge and experience with insurance claim terminology and coverages
  • Proficient knowledge and experience with SOX compliance
  • Strong computer skills and proficient in Word, Excel, PowerPoint, Access and Outlook
  • Proficient knowledge and experience with RMIS systems (RSG, Origami, Riskonnect, Ventiv)
  • Proficient knowledge and experience with insurance company/3rd party administrators’ claims management systems (experience with Broadspire and Sedgwick systems a plus)

Travel Requirements

Occasional travel may be required (Up to 15%)  

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